Alexander House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care and support specific to their needs and preferences. Care plans reflected people’s health and social care needs. Care plans were detailed and included personal preferences, such as how people liked their personal care delivered. Daily notes showed care plans were followed. There was a varied activity programme and an activity co-ordinator. There were regular themed days such as Chinese New Year, Viking activities and beach themes. People could also go out in the minibus or access the various garden and seating areas outside. One person said, “I’m very happy here. I get to paint.” People particularly enjoyed the ‘Nibbles and Tipples’ every week where they had a chance to ask any questions about the running of the service. People’s equality, diversity and human rights were respected. The service’s vision and values centred around the people they supported. The organisation’s statement of purpose documented a philosophy of maximising people’s life choices, encouraging independence and people having a sense of worth and value. People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights. The service worked with other health and social care professionals in line with people’s specific needs. Care files showed evidence of professionals working together. For example, GPs and community nurses. The provider completed monthly care reviews with people to gather feedback, where needed, this resulted in changes to people care and support. The provider also completed an annual survey with people. Feedback gathered during these processes was reviewed and any actions needed formed part of a service development plan. People were treated as individuals and their views sought and listened to. There were good relationships with families who were able to attend relatives’ meetings and speak with the registered manager and staff at any time.

This service scored 21 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received care and support that was personalised. There was a wide range of activities including a regular toddler group. One person particularly enjoyed this as this had been their past career. There was a varied activity programme and an activity co-ordinator. There were regular themed days such as Chinese New Year, Viking activities and beach themes. People could also go out in the minibus or access the various garden and seating areas outside. People spoke highly of the activities co-ordinator. One person said, “I’m very happy here. I get to paint.” People particularly enjoyed the ‘Nibbles and Tipples’ every week where they had a chance to ask any questions about the running of the service.

We saw people doing various activities. For example, working on papier mâché, reading newspapers and chatting in the seating areas along the corridors. People had enjoyed a Burns night, fish and chips evening and cream teas. People could come and go as they pleased.

The activity co-ordinator ensured they visited people in their rooms especially on the specialist dementia floor. People were enjoying walking with purpose around the spacious home.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff knew people well as individuals and supported them with their health needs so they could enjoy their day.

The service worked with other health and social care professionals in line with people’s specific needs. Care files showed evidence of professionals working together. For example, GPs and community nurses. The provider completed monthly care reviews with people to gather feedback, where needed, this resulted in changes to people care and support. The provider also completed an annual survey with people. Feedback gathered during these processes was reviewed and any actions needed formed part of a service development plan. Staff told us they supported people to feedback on their care. People confirmed they were involved in developing their care and support plan.

People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights. People felt supported by staff who recognised their individual needs and care, and support was provided to people in response to their wishes. People were treated as individuals and their views sought and listened to. There were good relationships with families who were able to attend relatives’ meetings and speak with the registered manager and staff at any time. There was an open-door policy, and the telephone was manned by the administrator. There was a private dining room which families could use and a large café area.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.