Alexander House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were cared for by staff who were kind and respectful. Staff spent time with people and acknowledged them as they went about their work. Staff promoted peoples’ choice and independence in a personalised way. Policies and practice supported people to have maximum choice and control over their lives. Health professionals praised the home for providing kind and compassionate care with support specific to peoples’ needs. People were supported to maintain relationships and networks that were important to them, this included access to their friends and family. For example, care plans documented the importance to people of seeing their family and friends. Activities formed an important part of people’s lives. People engaged in a variety of person-centred activities. For example, outside entertainers, film nights, games, arts and crafts and celebrating key times of the year. There was a range of appropriate equipment to support and maximise people’s independence and outcomes.

This service scored 15 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff relationships with people were caring and supportive. Staff spoke confidently about people’s specific needs and how they liked to be supported. Through our conversations with staff, it was clear they were very committed and kind and compassionate towards people they supported. They described how they observed people’s moods and responded appropriately. Staff adopted a strong and visible personalised approach in how they worked with people. Staff spoke of the importance of empowering people to be involved in their day to day lives. They explained it was important people were at the heart of planning their care and support needs. Staff told us how they maintained people’s privacy, dignity and respect when assisting with personal care. For example, asking what support they required before providing care and explaining what needed to be done so that the person knew what was happening.

People said the staff were very nice with one person saying, “The staff here are really excellent. I’ve never had a problem. They are friendly. I trust every one of them. You can build up a rapport with them.” Another person said, “Nothing is too much trouble. Some are better than others.” People said they were respectful and always knocked on the doors before entering. One person said, “I’m covered with a towel. I’m asked every day about my health and how I’m feeling.”

Health professionals praised the home for providing kind and compassionate care with support specific to peoples’ needs.

We saw all staff treating people with kindness and respect. They knew who liked to keep their room doors open and who didn’t. One person told us the staff were very loving and made a fuss of them. Some people told us they would like staff to spend more time with them. We saw staff being attentive and there was lots of engagement.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Care was personalised and staff worked to deliver person centred care which maintained peoples’ dignity with understanding. One person said they were being well cared for whilst they had a broken bone.

Staff asked people if they needed any support even if they were known to be independent to ensure they felt cared for. Some people were enjoying chair exercises in the cinema room during our visit. People were encouraged to remain as mobile as possible.

People were supported to maintain relationships and networks that were important to them, this included access to their friends and family. For example, care plans documented the importance to people of seeing their family and friends. Activities formed an important part of people’s lives. People engaged in a variety of person-centred activities. For example, outside entertainers, film nights, games, arts and crafts and celebrating key times of the year. There was a range of appropriate equipment to support and maximise people’s independence and outcomes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.