Whiston Hall

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received care which was person centred and met their needs. However, care plans required more information especially where people were living with dementia.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People felt involved in their care although some people told us they had not had sight of their care plan. One person said, “I’ve not seen my care plan, but I’m happy with what they are doing. I’d speak to any of the carers or the manager. We have singers and go out for a meal at the local pub.”

Staff told us they involved people in their care and explained interventions. Staff knew the importance of providing care in a dignified and caring way which considered people’ preferences.

People had access to a selection of seating areas including a conservatory. People had access to outside space. We observed lunch and found more choice could be provided for people, particularly people who required specialist diets.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People had access to a selection of seating areas including a conservatory. People had access to outside space. We observed lunch and found more choice could be provided for people, particularly people who required specialist diets.

Staff told us they involved people in their care and explained interventions. Staff knew the importance of providing care in a dignified and caring way which considered people’s preferences.

People received care which was person centred and met their needs. Care plans lacked detail about people's preferences. The provider could not always evidence people were supported to achieve good outcomes. For example, people who required a soft diet, were not always given a selection of options to choose from.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.