Whiston Hall

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People had access to a selection of seating areas including a conservatory. People had access to outside space. We observed lunch and found more choice could be provided for people, particularly people who required specialist diets. Staff interacted well with people and were kind and caring.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us the staff were kind and caring. “There is nothing too much trouble and you can have a laugh and joke with them. I treat them as friends; well, they are my friends. They always knock and call my name.” Another person said, “They are very helpful and happy.” A relative said, “The manager is very visible and approachable, and he wants the best for everyone. He knows it could be better. It needs money spending. All the staff want to help to the best of their ability. The activity lady lifts the spirits of staff. The deputy is always around and is very approachable.”

Staff told us they involved people in their care and explained interventions. Staff knew the importance of providing care in a dignified and caring way which considered people’ preferences.

People had access to a selection of seating areas including a conservatory. People had access to outside space. We observed lunch and found more choice could be provided for people, particularly people who required specialist diets.

We found people’s care and support plans contained minimal information regarding people’s preferences and how they would like their care to be delivered.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.