• Care Home
  • Care home

21 Lucerne Road

Overall: Requires improvement read more about inspection ratings

21-23 Lucerne Road, Thornton Heath, Surrey, CR7 7BB (020) 8239 9547

Provided and run by:
Mr & Mrs W Wallen

Report from 15 April 2024 assessment

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Well-led

Requires improvement

Updated 3 June 2024

We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Shared direction and culture

Score: 2

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Capable, compassionate and inclusive leaders

Score: 2

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Freedom to speak up

Score: 2

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Workforce equality, diversity and inclusion

Score: 2

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Governance, management and sustainability

Score: 3

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Partnerships and communities

Score: 2

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Learning, improvement and innovation

Score: 2

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.