Niche Care Rotherham

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider had systems in place to ensure care and support was flexible to meet people’s needs. People and their relatives felt the provider was responsive and took action to work around people’s preferences and provide flexible support. For example, 1 person had medical appointments to attend, and visits were arranged flexibly around these.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives felt the provider was responsive and took action to work around people’s preferences and provide flexible support. For example, 1 person had medical appointments to attend, and visits were arranged flexibly around these.

Leaders and staff told us they used an electronic care planning system which alerted staff to changes. Leaders and staff had access to an electronic daily record which provided them with current information.

We received feedback from partners that there had been some substantiated concerns regarding call duration and quality of care. The local authority completed an assessment of the service in March 2023 which identified some areas of improvement.

Documents were available in alternative formats such as alternative format to standard printed or handwritten English, for example large print, braille, or email. The registered manager told us the service was keen to respond to people's changing needs and ensure people are involved in every aspect of their care.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Everyone we spoke with had positive comments in regard to their experience and outcomes. People were complimentary of the support they received and said, “They [Niche] are very accommodating and keep me informed if call times are different.” A relative said, “They [Niche] are fantastic, they go above and beyond. [Relative] has a bond with [carer] they are such a beautiful person.”

Staff and leaders were passionate about ensuring people had a good quality of life.

The registered manager told us they worked with each individual person and support people to achieve their outcomes. This may include meeting with GP, local authority and specialist professionals.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.