Daryel Care Greenwich

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At this assessment we have not looked at all quality statements under this key question and we have combined the scores based on the key question ratings from the last inspection in June 2023. There was a mixed response from people and their relatives about the provider’s processes for gathering feedback. Not all protected characteristics were considered when considering people’s care needs, experience and outcomes. Despite this, staff and leaders were positive about the systems and processes in place to ensure people were treated as individuals.

This service scored 46 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We received mixed feedback about people’s experience of care and the process for gathering feedback. Despite a range of processes in place to check on staff performance and the quality of care provided some people did not feel consulted or asked to provide feedback. Negative feedback included, “I have never been asked for feedback” and “They have never contacted me to ask me what I think about the service.” Some people, however, were satisfied the provider was actively seeking feedback about their experience of care. Positive comments included, “They will ring me up about every 3 months and do a kind of survey to see if everything is okay.”

The management team and staff understood people had a right to be treated equally, and fairly. Staff told us they treated people as individuals and took trouble to know what their preferences, routines, and likes and dislikes were. One member of staff told us, “Everyone is different and wants things done differently. I always ask what people want and how they want it to be done.”

Care plans contained information about some protected characteristics such religious or cultural needs. However, other characteristics such as sexuality were not recorded so we could not be assured the provider was doing all they could to ensure uphold people’s equality and help prevent discrimination. We raised this with the provider and they have agreed to review this aspect of their assessment process. People’s care records contained current information about their wishes in relation to how their social, cultural, and spiritual needs should be met as well as their care and support needs to promote their independence. Staff training records demonstrated they had received suitable training as part of their role to help them make sure people were not subjected to discriminatory behaviours and practices.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.