Ganarew House Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Ganarew House is a residential care home providing accommodation and personal care to people aged 18 and over and specialises in caring for people living with dementia. Date of assessment 13 May 2024 to 20 June 2024. This assessment was prompted by a notification of an incident following which a person using the service sustained a serious injury. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this assessment did not examine the circumstances of the incident. However, the information shared with CQC at the time regarding the incident indicated potential concerns about the management of risks. We had not received any other intelligence to suggest we needed to review additional quality statements. This assessment therefore only examined 3 quality statements relating to safety. The registered manager and staff team had taken action to reduce the risk of a similar incident occurring again in the future and no safety concerns were found during this assessment. Therefore, the service remains rated good. The registered manager and staff team learnt from incidents and accidents and had a positive culture of safety based on openness and honesty. Staff assessed and mitigated risks to individuals and ensured the environment was safe. The provider had enough staff to ensure people’s safety and meet their needs. The registered manager and the staff team managed the risk of infection well and shared any concerns with appropriate agencies promptly.

People's experience of this service

People spoke positively about the care they received and told us staff at Ganarew House were kind and caring. Relatives were pleased by the quality-of-care people received. People told us they were supported by sufficient numbers of experienced and skilled staff, and they felt safe living at the home. We observed and people told us staff responded quickly when needed. As some of the people in this home were living with dementia, we also used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. Risks were kept under review and discussed by the staff team. The registered manager was also taking forward other ideas to improve the environment and showed us their action plan for redecoration. There were some risk reducing measures in place for people which they had not been able to consent to, and the correct decision making process had been followed.