Lound Hall

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Management and staff were clear about their roles and responsibilities and there was an effective governance process and system in place. The registered manager had clear oversight of the service and was able to promote good person-centred care. The registered manager had ensured statutory notifications were consistently submitted to stakeholders as required. There were quality assurances processes in place and any feedback given was acted upon. The management team were experienced, capable which provided a well-led service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The management team were experienced and capable which provided a well-led service. Processes were in place to ensure the quality of the service was monitored and maintained. The registered manager promoted high standards of care with a vision of delivering high quality person-centred care in the workplace and was fully involved in all areas of the home.

People told us since the new leadership, the home was a happy, homely place bursting with laughter and happiness. One relative told us, “The home is well led and we know [person] is in their “home from home”. The registered manager knew people and their families well, staff, people and relatives all spoke positively about the registered manager and felt significant improvements had been made. Comments included; “[registered manager] is a good manager and leads a good team. He is very approachable which makes me feel supported” and "I was going to leave and was told a new manager was starting and it was the best thing I did was to stay, [registered manager] has made the home what it is, we are able to contact the manager at any time and [registered manager] will always get back to us." The registered manager was visible throughout the day and had made good links with the local community, for example, having a fish and chip shop van for local people and a Christmas party to help build trust in the community.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

All staff were clear about their roles and responsibilities. Staff felt respected, supported, and valued by the registered manager which supported a positive and improvement driven culture. Staff told us they were comfortable to approach the registered manager and felt listened to. One staff member told us,” [Registered manager] is a good manager and leads a good team, he is very, very approachable.” Another staff member told us, "The manager is approachable and fair to all staff." The registered manager fully understood their regulatory responsibilities as well as responsibilities in relation to duty of candour. Duty of candour is a professional responsibility to be honest with people when things go wrong.

The provider had relevant policy and procedures in place to guide staff in relation to best practice and the governance of the service. A business continuity plan was in place to support the sustainability of the service in the case of emergencies to the provision of care. The provider conducted a range of audits to review compliance of all aspects of the service, including medicines, safeguarding, care planning and staff training. The management team reviewed audit processes and any learning from this which was shared with the team and the wider business. The service had established means of sharing information with staff, which included team meetings, handover and flash meetings, email and updating and sharing information on the electronic care planning system.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.