Lound Hall

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Lound Hall is a ‘care home’ providing accommodation for people who require nursing or personal care for up to 30 people. The service provides support to older people and people living with dementia. At the time of inspection there were 22 people using the service. Lound hall is an adapted building accommodating people over 3 floors. Lound Hall was last rated Good (published 16 June 2023). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment was completed following the Care Quality Commission’s (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 6 February 2024. This was an unannounced assessment, which means the provider was not informed that an assessment was to be conducted. During this assessment we looked at 12 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Assessing needs; Delivering evidence-based care and treatment; Consent to care and treatment; Kindness compassion and dignity; Treating people as individuals; Responding to people’s immediate needs; Person centred care; Capable compassionate and inclusive leaders and Governance, management and sustainability.

People's experience of this service

People spoke positively about the service and told us they felt safe. Staff understood safeguarding procedures and were confident in reporting any concerns. People’s care plans were formulated in line with people’s specific needs and risk assessments were in place to guide staff. People told us there were enough staff to meet people’s needs. Staff received appropriate training to fulfil their roles and staff knew people well. People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way as possible and in their best interests; the policies and systems in the service supported this practice. We observed people receiving person-centred care throughout the inspection. Staff were aware of people’s preferences and wishes. We observed staff treating people with kindness, empathy and compassion. Staff had developed positive relationships with people. People and their relatives were involved in their care planning which clearly described people’s diverse needs. People spoke highly about the management of the service. Staff confirmed the registered manager was very approachable and supported the team well.