- Care home
Beaconville Nursing Home
Report from 5 December 2023 assessment
Contents
Ratings
Our view of the service
Beaconville Nursing Home provides accommodation to a maximum of 36 people who require nursing or support with personal care. This responsive assessment was prompted due to concerns raised about care at the service. At the time of this assessment there were 27 people living at the service. The assessment was completed between 5 December 2023 and 19 December 2023. A site visit to gather peoples’ experiences and observe care practices was carried out on 14th and 19th December 2023. We looked at 11 quality statements; learning culture, safeguarding, involving people to manage risks, safe and effective staffing, medicines, safe environments, delivering evidence based care, consent to care and treatment, kindness, compassion and dignity, equity in experience and outcomes and governance and oversight. During the assessment we found the service needed to make improvements and there were breaches of regulation in relation to safe care and treatment, consent to care and treatment and the providers quality assurance and governance systems.
People's experience of this service
People told us they felt safe. One person said, “I don’t feel unsafe at all.” People’s relatives also expressed how happy they were with the service people received and that people were safe. Whilst people we spoke with expressed that they were generally happy with their care, our assessment found care did not always meet the expected standards. For example, some care plans and risk assessments lacked sufficient guidance for staff about how to manage or mitigate risks of skin damage and falls. Staff were not always provided with sufficient guidance to meet people’s nutritional needs. People did not always live in a safe or pleasant environment. For example, the service was generally run down and had heavily stained, worn and ruckled up carpets in communal corridors, which posed a trip hazard. Processes were not always in place to ensure people received their medicines safely and when prescribed. People’s rights were not always being protected and decisions made in people’s best interests not always the least restrictive option. The atmosphere in the service was generally calm and friendly. One person said, “Staff talk to you and listen to you. The majority of them are very, very good.” Relatives were also extremely positive about the service. Comments included, “Fabulous care, outstanding even. It's still got a lovely atmosphere”, “The care that he gets is brilliant” and “I think the staff are brilliant so far and they have been very kind and respectful and I am amazed.” There were sufficient numbers of staff available and staff were quick to recognise people's immediate needs and respond appropriately. Where people required one to one support to keep them and others safe, we saw this was happening.