Majestic Healthcare Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

There were systems in place to ensure the service and the care people received was monitored. The systems in place were mostly effective in identifying areas of improvement and when needed this information was used to make changes. Staff spoke positively about the company and the support they received. .

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager and staff felt improvements had been made and the culture of the service was positive. Staff talked us through improvements that had been made since the last inspection and were aware of and promoted the values of the service.

There were processes in place to ensure the service promoted a positive culture for both staff and the people they supported.

Staff we spoke with were happy with the service and how it was run. One staff member commented, “It’s a great place to work.”

There were systems in place to ensure all staff understood their roles and responsibilities.

The registered manager discussed the whistleblowing procedures that were in place and how this could be implemented if needed. They offered staff an open-door policy and encouraged staff to ‘speak up’ if needed. Staff raised no concerns and felt supported by the management team.

There were procedures in place to ensure staff were able to share their concerns if needed, this included through whistleblowing procedures.

Staff felt they were treated in an inclusive way and their diversity was considered. The registered manager confirmed there were policies in place to ensure this was effective.

There were processes in place to consider staffs individual needs.

The registered manager and staff spoke positively about the improvements that had been made since the last inspection. They talked to us about the audits that had been introduced, how this had improved the quality of the care people received and how they used this information to make changes.

There were now systems in place that monitored the care people received and the quality of the service. These included audits of call times, medicines and the care people received. These audits were effective in identifying areas of improvements and making changes where needed.

People and relatives felt the home worked with other agencies and professionals to ensure their individual care needs were met.

Staff told us they worked with other agencies. One staff member told us, “If we need any advice, we can contact the doctor or the district nurse for people, they are just at the end of a phone.”

As part of this assessment, we asked for feedback from the local authority. No concerns were identified.

There were systems in place to ensure the service worked with other agencies and professionals to deliver the care people needed.

The registered manager was able to tell us where improvements were needed and the plans, they had in place for this. They told us how they had used the last inspection to make improvements to the care people received. Staff confirmed they were aware of changes and felt involved with the service.

The processes in place since the last inspection had improved and were effective in identifying where improvements were needed. We were able to see where learning had been identified and the action they had taken to make changes.