SeeAbility - Applewood Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were able to access care in ways that met their personal circumstances and protected equality characteristics, when they needed it. People’s preferences and choices were respected. People's communication needs were known and understood by staff.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People's communication needs were known and understood by staff. People's support plans included details which helped new and unfamiliar staff learn about how people expressed their needs. People who expressed themselves in different ways when they were anxious or distressed had clear plans in place about how staff should work with them. These were followed. Information was shared with people and where relevant, it was available to people in formats which met their communication needs. There were some visual aids and sensory markers around the service to provide information and way marking for people.

Staff told us they listened to people and responded to their wants and needs and provided their care in a person led way. This included listening to people who did not use verbal communication. Staff explained they were able to understand people’s wants and needs through body language.

People’s preferences and choices were respected. For example, care plans for 1 person detailed they were hypersensitive to touch and provided staff clear ways of working with them to meet their needs, this included suggested times of the day when decision making was easier for the person. We observed people receiving one to one support from staff when they needed it. A relative said, “He knows what he likes and is able to keep to his routines and lives a fulfilled life.” The provider had collected feedback from relatives which was positive about people’s experiences. A relative had fed back, ‘Staff understand how challenging some situations are for him and support him accordingly.’

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.