SeeAbility - Applewood Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness, empathy and compassion. Their privacy and dignity was respected. Every effort was made to take their wishes into account and respect their choices, to achieve the best possible outcomes for them. This included supporting people to live as independently as possible and to maintain important relationships.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff and managers told us they supported people to be independent and have choice and control of their lives. A staff member said, “People are treated fairly, how they would want to be treated.”

Weekly meetings took place with people living at the service which enabled them to be part of decision making. The provider carried out regular surveys with people to gain their feedback about their care and support. Survey responses were positive. A person had fed back, ‘I get more control here than if I lived with my family.’ Another person had stated, ‘I think it's very good.’ People had provided some suggestions of activities and tasks they would like to do. The manager was proactive in making sure people were listened to.

Staff supported people to be involved and make decisions about their care and support. Staff listened to what people wanted. For example, staff told us about a person who had chosen to go to church, they then had changed their mind and did not want to go. Staff respected the decision but let them know if they wanted to go to church they could assist them. People were supported to maintain contact with their friends and family. A person’s care plan showed they were supported to maintain telephone contact with their relative. Staff gave people privacy and supported people to maintain personal relationships.

We observed good interactions between staff and people, which showed that staff knew people well, knew how to communicate with them. Staff used respectful language when communicating with people and when talking about the people they supported. Staff called people by their preferred names. Staff helped people communicate with the inspection team when required.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.