Greensand House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had equal access to care regardless of their disability, background, beliefs or culture.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff understood the importance of ensuring all people have equal access to care. Comments from staff included, “We have to treat people all the same way, equal. We need to respect choices and religion, everything” and “I will try to treat people all the same, be calm, make sure you give options of food. Whatever their background, you treat them the same but ensure you know their preferences.”

We saw from care plans people were individually assessed to identify their needs including disabilities, culture and religion. The provider had an Equality, Diversity and Inclusion policy in place that guided staff on how to ensure people from different backgrounds had access to all care.

People told us staff would adapt their care dependent on their needs. One person told us, “All staff are very open about how we can talk to them about anything whenever we want.” One relative told us, “If [family member] wants to ring me, they have a mobile phone that they give him to ring me and if I ring him, they take the phone directly to him.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.