Oldbury Grange Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by kind and caring staff who knew what was important to them. People were involved in the care they received and were treated with dignity and respect by staff. Staff supported people to maintain their independence and people were provided with opportunities for social stimulation in the home and the local community. People could see their visitors when they wanted.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were supported by a staff team who cared about them, understood what was important to them and treated them with kindness. One person said, “The staff are so kind. They are lovely and will talk you through things even if it takes all day and all night. They are cool, calm and collected” A relative told us, “The staff are very kind. You only ask and it is done. Nothing is too much trouble.”

Staff spoke about people with compassion, and they knew people very well.

A visiting professional told us, “Staff are very welcoming. They appear very kind and the residents look very relaxed. I am more than happy with what I see and the residents always look clean and well dressed.” Another professional said, “The staff at Oldbury Grange are always welcoming, pleasant, helpful and professional. The staff that I deal with have always shown that they are caring people with compassion for their residents.”

The atmosphere in the home was happy and relaxed. Staff spent time chatting with people or engaging in activities. People responded positively to staff, some giving staff a hug. Staff respected people’s privacy and knocked on bedroom doors before entering. People could choose whether they wanted to spend time in their bedrooms or communal areas.

People received care and support that was personal to them. People spoke positively about the staff team. One person told us they now found it difficult to read so staff spent time explaining things to them.

Staff knew people well and what was important to them. They took time to get to know people and the people who were important to them. The manager and staff told us information for people could be produced in accessible formats for them such as large print.

Staff supported people to do the things they wanted to do. We heard staff addressing people using their preferred name. People were supported to make decisions and choices in a way they could understand. For example, on the unit caring for people who were living with dementia, staff showed them plated meals at lunch time so they could make a choice.

Policies such as equality and diversity were in place and followed in practice by staff. Care plans were followed to ensure people were treated as individuals.

People were able to see their visitors when they wanted. Visitors told us there were no restrictions on them visiting people. People told us there were plenty of activities to choose from. One person said, “The activity lady comes to see me and spends time with me and lets me know what’s going on.” Another person told us they were offered a trip out to a local landmark and fish and chips. They also said, “The activities lady played dominos with me yesterday which I love.”

Staff knew people well, what was important to them and what they enjoyed. The activity person told us how they spent time with people when they moved to the home to get to know them better and what hobbies and interests they enjoyed.

People were able to see their visitors either in the privacy of their own bedrooms or in the communal areas. Visitors were made welcome and offered refreshments. A large print poster provided people with information about the activities planned for the day. Staff were observed spending quality time with people and people engaged in activities they enjoyed.

Designated activity staff were employed and a varied programme of activities was in place. These included activities in the home and local community. People’s care plans contained information about the important people in their lives, their social history, hobbies and interests. There were systems in place to seek people’s feedback which were monitored by the manager.

People told us staff responded to any requests for assistance. One person said, “If I use my call bell, I never have to wait for long.” A relative told us, “If they notice that [name of person] is not right, they will get the doctor and let me know what’s going on.”

Staff told us there were enough staff to meet people’s needs. The manager monitored staffing levels to ensure there were sufficient staff during the day and at night.

The atmosphere in the home was calm and unhurried. There was a good staff presence throughout the home and staff responded promptly to any requests for assistance. Staff also had time to listen and chat with people.

Staff were positive about the support they received. A member of staff said, “I love it here. The support is really good and [name of manager] is fabulous.” Another member of staff told us, “We have a great team and the company is supporting us to develop. [Name of manager] is amazing. She is there, open, reasonable, very supportive and gives us time. She is always out on the floor and knows what is going on and how the residents are which is positive. Things have really improved since [name of manager] has been here. She always has an open door and has a good relationship with staff.”

The manager told us they operated an open-door policy and was available when staff, people or visitors needed them. We saw this to be the case when we visited. The manager explained how they cared about and supported staff within the workplace and made adjustments for staff where required. We saw an example of this on the first day of our visit.