Conifer Lodge Residential Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Conifer Lodge is a residential care home providing accommodation and personal care. We carried out our on-site assessment on 9 May 2024 and 10 May 2024. Off site assessment activity started on 9 May and ended on 20 May 2024. We looked at 16 quality statements; safeguarding; safe and effective staffing; assessing needs; consent to care and treatment; kindness, compassion and dignity; freedom to speak up and governance, management and sustainability. Staff members we spoke with understood their role and responsibilities to protect people from abuse and avoidable harm. Staffing numbers were not always maintained. Staff recruitment practices were robust, and staff had ongoing support through training and supervision. There was oversight and monitoring of DoLS (Deprivation of Liberty Safeguards) to ensure people's rights were kept under review. Audits were undertaken to monitor the quality of the care and service provided though these did not always identify themes and trends. Following our site visit the provider submitted information as to the measures they had undertaken to improve this issue.

People's experience of this service

Overall people told us they felt safe living at the service. People reported staff responded well to calls for assistance and felt staff understood their individual needs. A person said, “The staff are pretty good. I have a bell, the last few times I’ve used it they come quite quickly.” Another person said, “It’s all safe, I’ve never had a problem. There are codes on all the doors.” A relative said, “I think [relative] is safe and cared for. On the whole staff respond quickly, sometimes they can say can you wait a few minutes.”