Cera - Essex and Havering

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We did not look at all quality statements for Responsive at this assessment. The service was responsive. This rating uses some scores from the previous inspection. The provider was responsive to people’s needs and assessed, reviewed, and appropriately adjusted their care plans as required. This included any communication needs. Staff provided people with person-centred care, were given choices, encouraged to follow their routines, interests, to maintain contact with friends and relatives so that their independence was promoted, and social isolation minimised.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received a range of support depending on their needs and care plans. Some people received living in care which included support to access the wider community for holidays and shopping, while others received support with personal care only. Care plans were reviewed with the person or with people who are important to them. Care plans have a lot of detail that included likes, dislikes, history, daily routines, and preferences. We reviewed 2 formats of care plan which included accessible care plans that were in place for people with a learning disability, these care plans included photos and pictures of reference. Feedback from people was positive and described how staff treat them as individuals and valued their interests.

The registered manager reviewed people's care to ensure they received appropriate support, taking in to account peoples preferences. The registered manager told us they would rather wait and be a little passed the review date if waiting means the person can be involved in reviewing their care.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s protected characteristics, lifestyle choices, cultural needs were recorded and respected. People were able to choose the gender of staff they preferred to provide their personal care. We saw evidence of people having been supported to have a holiday, without support this might not have been achievable.

The provider had systems in place to ensure people's feedback was received. We reviewed feedback from people that included how engaged they felt with their care, people's experiences, and involvement. This allowed the provider to identify if any improvements were needed based on people's feedback.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.