The Care Quality Commission
  • Care Home
  • Care home

Lyles House

Overall: Good read more about inspection ratings

7 The Street, Hindolveston, Dereham, Norfolk, NR20 5AS 07859 715154

Provided and run by:
Honest Care Group Ltd

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Lyles House is a residential care home providing accommodation and personal care for up to 20 people. We carried out this assessment to review progress following the findings of our previous assessment in January 2024. At the time of our assessment visit, there were 9 people living at the service, some of who were living with dementia. The assessment was unannounced, and included a site visit in the early hours on 6 August 2024. We found systems were in place to ensure people received safe care and treatment. People were safeguarded from the risk of harm and abuse. We observed there to be enough staff to meet peoples needs, and people told us staff were responsive to their needs. There were robust quality assurance processes in place. The management team at the service demonstrated transparency and had taken effective action in response to the findings of our previous assessment.

During an assessment under our new approach

Lyles House is a residential care home, providing care and support to up to 20 people. At the time of our assessment visit, 16 people were living at the service, many of them living with dementia. The service was built across 2 floors, with shared bathrooms and communal facilities. This was the first assessment completed since a change in registered provider. We found many areas of risk and concern within standards of care provided. As a result, we served an urgent letter of intent after our first assessment visit completed on 23 January 2024, and returned to complete a second day on site on 30 January 2024 to determine if the provider had taken action in response to our concerns. We have identified breaches in relation to safe care and treatment including in relation to the management of people's medicines, protecting people from the risks of harm and abuse, having sufficient numbers of suitably trained and competent staff on shift and good governance and oversight of the service. Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.