Lyles House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Lyles House is a residential care home providing accommodation and personal care for up to 20 people. We carried out this assessment to review progress following the findings of our previous assessment in January 2024. At the time of our assessment visit, there were 9 people living at the service, some of who were living with dementia. The assessment was unannounced, and included a site visit in the early hours on 6 August 2024. We found systems were in place to ensure people received safe care and treatment. People were safeguarded from the risk of harm and abuse. We observed there to be enough staff to meet peoples needs, and people told us staff were responsive to their needs. There were robust quality assurance processes in place. The management team at the service demonstrated transparency and had taken effective action in response to the findings of our previous assessment.

People's experience of this service

People spoke highly of the service, and said they felt safe living at Lyles House. They told us they found staff to be well trained knew their needs well. People told us they liked the improved facilities at Lyles House, including some redecorating recently undertaken. People enjoyed the food and told us the service accommodated their preferences and choices around what they ate. People and their relatives told us the service worked well in partnership with other health and social care professionals. People felt their choices and wishes were respected. They felt confident in approaching the manager or the owner if there was a problem.