Field Street Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The practice understood the needs of its local population and had developed services in response to those needs. There was information available for patients to support them to understand how to access services. Leaders and staff proactively sought ways to address barriers to improve people’s experience. The practice offered a range of appointment types to suit different needs.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Feedback provided by people using the service, both to the provider as well as to CQC, was positive. Staff treated people equally and without discrimination.

Staff told us about various literature in the practice to support non-English speaking patients and they had access to language lines. Staff told us about a vulnerable patient list and how they manage this to ensure they have enough time in the practice through extended appointments to meet their needs. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes.

The provider had processes to ensure people could register at the practice, including those in vulnerable circumstances such as homeless people and Travellers. The practice had information available in alternative formats and equipment in place to support patients who had a hearing impairment.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.