Lowena

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

There were appropriate system in place to assess and identified people’s specific support needs prior to their first overnight stay. Staff respected people’s choices and their sought their consent before providing support. Managers had a good understanding of the Mental Capacity Act and ensured any decisions made on behalf of individuals who lacked capacity were made in the person’s best interests

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives were encouraged to visit the service prior to their first stay. This enabled the person and their relatives to gain an understanding of the support the service provides. These visits also provided opportunities for staff to get to know the person and ensure their specific needs could be met.

Staff were complimentary of the service’s transitional arrangements and told us, “We did a lot of preparing for [person’s name] to come, we had a lot of tea visits. It was probably over a year [of transition] as we had to do specific training and learn how to meet [the person’s] needs.”

The service had robust systems in place for the assessment of people’s needs before support was provided. Where necessary staff completed any additional specific training prior to the person’s first overnight stay, to ensure they had the skills necessary to meet people’s needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff sought people’s consent before providing support and respected people’s decisions and choices.

Staff and managers had a good understanding of the Mental Capacity Act 2005 (MCA) and where people lacked the capacity to make specific decisions these were consistently made in the person best interests.

Managers had worked collaboratively with relatives, other support providers and professionals to ensure all necessary applications and assessments had been completed to ensure people’s rights and freedoms were respected. Additional systems were being introduced to capture details of relevant Lasting powers of attorney and or appointeeships.