- Care home
Lowena
Report from 11 January 2024 assessment
Contents
Ratings
Our view of the service
An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At our assessment we found Lowena were meeting the principles of right support, right care, right culture. Lowena is a 'care home' that provides care and support for people with a learning disability and autistic people. Lowena is a 'care home' providing respite support and personal care for up to 6 people with a learning disability or autistic people at a time. The service was supporting 2 people during our first site visit and 3 people during our second visits. In total the service is currently supporting a total of 34 families. We carried out our on-site assessment during the evening of 16 and 18 January 2024, off site assessment activity started on 16 January and was completed on 23 January 2024, off site assessment activity started on11 January 2024 and ended on 9 February 2024. We looked at 8 quality statements; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Independence, choice and control; Workforce wellbeing and enablement; Listening to and involving people; and Equity in experiences and outcomes. At our last inspection the service was rated good. At this assessment the service remains good.
People's experience of this service
Relatives told us they believed their family members were safe. People were comfortable with staff in the service and enjoyed spending time with them. The model of care and setting maximised people’s choice, control and independence. Care was person-centred and promoted people’s dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives.