Levitt Mill

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement from this key question. We have combined the score for this area with scores based on the rating from the last inspection, which was Good. Our rating for this key question remains Good. People were involved in planning and reviewing their care, so their care plans showed what was important to them. People’s equality and human rights were protected, people were supported by staff who helped them overcome barriers to care and receive good outcomes. The management team were aware of people who were likely to experience inequality and actively listened to make sure people’s care was tailored address this. People were supported as individuals, in line with their needs and preferences. This included support to follow their interests and to take part in activities that were socially and culturally relevant to them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were treated as individuals and their views sought and listened to. This was reflected in the feedback received from people and relatives and observed during our visits to the service.

Staff were alert to discrimination and inequality. They told us they were provided with training on equality and diversity. This helped to raise awareness of people’s rights. They worked with people, those close to them and other professionals to make sure people received support they needed in relation to their protected characteristics. Protected characteristics are specific attributes safeguarded against discrimination under the Equality Act 2010. These include age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Staff told us they had access to a range of tools to assist people with their individual communication needs, and demonstrated a good knowledge of people’s methods of communication

The provider actively sought out the views of people to continuously improve the service, so they received regular feedback from people and their relatives. The service provided information to people in a way that they could easily read or understand with support. This helped them share their experience of care. The provider had policies and procedures in place relating to equality and diversity. The service complied with legal, equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.