Levitt Mill

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement from this key question. We have combined the score for this area with scores based on the rating from the last inspection, which was Good. Our rating for this key question remains Good. People reacted positively to the support they received from staff. For instance, one person described staff as, “Kind.” People's privacy, dignity and independence were maintained by staff who were caring and respectful. People were supported to remain as independent as possible and we saw staff supported them in a dignified way. People enjoyed a range of activities and events and had opportunities to get out in the community. People were encouraged and supported to celebrate occasions that were important to them and were able to receive visitors without undue restrictions. People were involved in decisions about their car, and their care plans showed how they wished to be supported.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We saw people were encouraged to make their own choices and staff supported their independence. Relatives gave positive feedback about the care and respect their loved ones received. One relative said, “[My family member] loves it there. They are starting to come into the communal areas.” They were confident their family member was happy and settled in the service.

Staff told us they encouraged people to maintain and develop their independence and how they supported people to have choice and control over their lives. People were supported to take part in a wide range of activities to support their independence, health, and wellbeing.

Staff were kind and considerate in their interactions with people and engaged people in decisions. People were involved in individual or group activities on site and a range of activities in the wider community throughout the day and evening, during both of our visits. We saw staff used a range of communication tools, such as pictures, photographs and Makaton to suggest activities and encourage people to make choices. Makaton is a language programme that uses signs, symbols and speech, giving a person different options when communicating.

Staff participated in a range of training including Person Centred Care and Positive Behaviour Support which provided guidance on how to support people with participation, independence, and choice.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.