Heritage Healthcare York

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Our rating for this key question remains good. Staff, people and their relatives were supported to raise concerns, speak with management, and discuss their views and feedback. No concerns were raised about discrimination or inequality.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People did not raise any concerns regarding inequity in experience and outcomes. People told us they were able to feedback their views to the service and were confident any issues would be acted upon and dealt with appropriately. One relative told us, “I can raise issues easily with the office and they do sort them out.”

Staff reported that people had various ways to provide feedback. One member of staff told us, “Staff are treated fairly and equally by Heritage Healthcare York.”

The provider had equality and diversity policies and procedures in place which were regularly reviewed. There were various avenues for people to report any concerns and offer feedback regarding the service, including regular telephone monitoring, surveys and in person meetings.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.