Heritage Healthcare York

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 18 September 2024 to 16 October 2024. Staff had a strong understanding of safeguarding and raised concerns which were investigated. Staff involved people in decisions about their care and treatment and supported them to understand risks and keep themselves safe. The provider ensured there were sufficient skilled and qualified care workers to meet people's individual needs and preferences. Staff promoted people to have choice and control over their lives and to maintain relationships that were important to them. Staff supported people to have access to activities and the local community to promote independence, health and wellbeing. Various avenues were available to people to provide feedback regarding their experience of care.

People's experience of this service

People and their relatives told us they felt supported to raise concerns, and any risks or concerns were dealt with effectively. They felt safe and were fully involved in planning their care and understanding their rights. People told us they received high quality care from knowledgeable staff and were happy to have a consistent care team. One person told us, “it’s all regulars that come, they are all very well trained, I am safe with them.”