Homewards Limited - 20 Leonard Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The home was responsive. Care was planned around people's individual needs and regularly reviewed when changes occurred. Preferences were respected and clearly documented for staff to get to know people. Equality was promoted within the home. People were actively involved in activities of their choosing and this prevented social exclusion.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Leaders were clear in explaining to staff what they expected from them while supporting people. This was to ensure staff were alert to any potential instances where people could face barriers to their care. We received positive feedback from a health professional who told us staff someone at the home to the GP as they noticed unexplained weight loss. This meant people were not discriminated or faced poor health outcomes as staff were proactive in noticing changes and arranging health support.

Records confirmed the registered manager performed regular audits to monitor the quality of care and people’s experiences within the home. These audits gave the registered manager oversight of the care provided and how people living in the home were feeling.

People were fully supported by staff to ensure they did not experience any discrimination in their daily lives. People were not able to use words to express their individual experiences but observations showed staff were readily available to assist people when they needed support. A relative told us they were contacted by the home to provide feedback on the quality of the service and whether the family member was being supported to have a fulfilling life at the home.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.