Homewards Limited - 20 Leonard Road

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The home was caring. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to be as independent as possible with the support of staff. Health professionals and a relative confirmed staff encouraged people to do the things that mattered to them. Information was provided people in a format they could easily understand.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff actively supported people to be independent where possible, ensuring they were safe as well. Staff had regular discussion during team meetings to ensure people were enjoying their activities and were making their own decisions. For example, a member of staff explained they supported people to go into the community but if they changed their mind, they respected their wishes.

People’s care records were written in an individual way. People’s preferences and communication needs were clearly documented for staff and visiting professionals, this helped to get to know them. People's relatives were involved in the care planning process and reviews and this provided an opportunity to see that the care provided was planned in way to be supportive and inclusive of people living at the home.

People were involved in the care and encouraged to take part in activities. People were encouraged to complete daily living tasks such as laundry and tidying up their home environment. People were also supported to make their own drinks with staff support.

Staff practice showed they cared for people living at the home. We observed staff be patient and speak to people in a kind and respectful manner. People were encouraged and supported to make decisions for themselves and to choose activities that mattered to them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.