IXCEED HEALTH UK LTD

Ixceed Health UK Ltd is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 6 people receiving personal care from the service.

People’s experience of using this service and what we found

The registered manager was still developing systems to support their oversight of the service and to improve the detail in care plans. Due to the size of the service, we found limited impact from this. There was a new electronic system which helped senior staff check visit times and provide up-to-date guidance to staff.

Feedback from families and relatives was largely positive. The registered manager had been committed to resolving issues when people and their representatives raised concerns.

The registered manager had worked hard to encourage staff to spend time chatting to people and not rush. This was improving. Staff told us the registered manager led by example and was committed to providing good quality care.

People were supported by consistent staff who knew them well. Care was respectful and staff supported people to remain independent.

There were enough safely recruited staff to meet people’s needs. Senior and care staff protected people from the risk of abuse. They supported people safely with their medicines and to minimise the risk of infection.

The registered manager enabled staff to develop their skills and provide good quality care. There was a positive culture of reflection and learning. Staff supported people to eat and drink in line with their preferences. Staff worked well with people, families and professionals to promote people’s health and wellbeing.

Care was personalised around people’s needs and preferences. Staff reviewed and altered support with people as their needs changed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 5 April 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.