IXCEED HEALTH UK LTD

Updated 17 October 2023

TThe inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service notice of the inspection. This was because we needed to be sure the registered manager would be in the office to support the inspection.

Inspection activity started on 1 September 2023 and ended on 7 September 2023. We visited the location’s office on 4 September 2023.

What we did before the inspection

We reviewed information we had received about the service, including information from a monitoring phone call we carried out with the service in January 2022. We sought feedback from the local authority and professionals who worked with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager and the care manager. We reviewed a range of records. This included 3 people’s care records and 3 staff files. We looked at a sample of the service’s quality assurance systems including medication and care plan audits.

Following the office visit, we continued to seek further clarification from the registered manager and signposted them for guidance to the local authority quality team. We spoke with 1 person using the service and 3 relatives. We had contact with 4 staff by phone or email.

Updated 17 October 2023

About the service

Ixceed Health UK Ltd is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 6 people receiving personal care from the service.

People’s experience of using this service and what we found

The registered manager was still developing systems to support their oversight of the service and to improve the detail in care plans. Due to the size of the service, we found limited impact from this. There was a new electronic system which helped senior staff check visit times and provide up-to-date guidance to staff.

Feedback from families and relatives was largely positive. The registered manager had been committed to resolving issues when people and their representatives raised concerns.

The registered manager had worked hard to encourage staff to spend time chatting to people and not rush. This was improving. Staff told us the registered manager led by example and was committed to providing good quality care.

People were supported by consistent staff who knew them well. Care was respectful and staff supported people to remain independent.

There were enough safely recruited staff to meet people’s needs. Senior and care staff protected people from the risk of abuse. They supported people safely with their medicines and to minimise the risk of infection.

The registered manager enabled staff to develop their skills and provide good quality care. There was a positive culture of reflection and learning. Staff supported people to eat and drink in line with their preferences. Staff worked well with people, families and professionals to promote people’s health and wellbeing.

Care was personalised around people’s needs and preferences. Staff reviewed and altered support with people as their needs changed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 5 April 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.