The Knoll

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

The Knoll is a care home providing personal care to people who may have a learning disability and autism, a mental health diagnosis or a physical disability. At the time of our assessment there were 7 people using the service. The service is in the local community in an adapted building with a large garden. We visited the service on the 13 February 2024. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We looked at 7 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Assessing needs; Consent to care and treatment; Independence, choice and control; Equity in experiences and outcomes.

People's experience of this service

People told us they were happy living at the service. We observed people to be living full and active lives. One person said, “I like living here.” Another person said, “I feel safe here [keyworker name] is very good.” A relative told us, “The staff are really nice, they care for her like they are family.” Right Support: Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. There were enough staff to meet people’s needs. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Right Care: Care was person-centred and promoted people’s dignity, privacy and human rights. The registered manager enabled staff to develop their skills and learning to provide good quality care. People were supported with diet and nutrition to maintain their well-being. Staff worked well with health care professionals to support people’s well-being. Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services led confident, inclusive and empowered lives. Care was focused on supporting people to remain independent. Staff supported people to engage in their local community.