Manor Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were cared for by kind, considerate and polite staff. People's individual needs were met, and they were able to make choices. Staff felt supported by managers and the organisation. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People using the service and their relatives told us staff were kind, caring and polite. Comments included, ''It feels like a family'' and ''The staff are very kind.'' They explained staff used their preferred names and pronouns. Staff offered them choices and respected these. People told us staff knocked on doors and made sure of privacy when providing support and care. One relative explained how the staff had supported a person when their partner was in hospital, and they were anxious. They told us, ''They were fantastic at reassuring [person] because [they] were very upset.''

Staff spoke about people in a positive way. They knew them well and were able to tell us about people's preferences and how to care for them. Staff explained they had undertaken training to understand about dignity and respect.

External professionals told us people were well treated. One professional commented, ''Residents are well cared for and nurses are compassionate and kind.''

We saw staff treating people with kindness. They were polite, friendly, and caring. Staff regularly checked on people and offered comfort and reassurance when needed. People were supported in a personalised way and were not rushed.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were able to make choices about their care and how they spent their time. They told us they had information they needed to assist them to make choices. People were supported to do things for themselves when they were able and wanted to. People told us there were a range of different activities on offer and they enjoyed participating in these. People's relatives told us they were able to join in with activities. One relative commented, ''Staff will sit and talk with people. They read to them and spend time with them.'' Another relative explained how the provider always celebrated people's birthdays with a cake, decorations and whatever the person wanted.

Staff described a range of activities they provided which offered people choice and were designed to entertain, engage, and stimulate people. The provider's dementia specialist was working with staff to help design activity programmes. They told us activity coordinators were members of a forum working with other care homes to discuss best practice and share ideas.

Staff supported people to make informed choices. Staff anticipated people's needs and responded to requests. They supported people to be independent where they were able and monitored them to make sure they were safe. People participated in a range of activities which they enjoyed.

The provider sourced external professionals to support people to enhance their independence, learn new skills and provide activities. There were a number of activity coordinators at the home working with a lead who oversaw the planning of these. People's care plans included information about how they would like to be independent and what they could do themselves. People had opportunities to discuss their interests and hobbies. This information was used to help plan social events and activities.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The staff told us they felt well supported. They had opportunities to meet with managers to discuss their work. They were supported to look at career development opportunities and with flexible working arrangements.

There were systems to support staff in the workplace and with any concerns they had. There were regular meetings and supervision. Staff were given guidance and support from the management team at the home. There were also systems for staff to speak up or talk about any worries they had anonymously or with other managers within the organisation. The provider had procedures to help ensure working parents, staff with additional needs, staff from abroad and older staff had the support they needed including reasonable adjustments.