Grimston Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Assessments of people’s needs were in place, but more work was needed to evidence how these were actioned in some areas. The service had started to work on the involvement of people and their families in care plans, but this needed further work. There were good working relationships between the home and other professionals and feedback from them was positive.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us that their needs were met and they were happy with the care provided. Residents we spoke to were not aware of their care plans and where appropriate family members could not easily access these, a formal request would be required. It was not clear how involved people and their family were in the development of care plans and risk assessments.

Staff had a good understanding of people’s needs and how to meet these. However, team leaders told us they struggled to have time to read care plans and one staff member told us they would read care plans on their break.

Assessments of people’s needs were completed; however, these did not always trigger action to improve outcomes. For example, fluid intake was recorded and evaluated but no action was taken when this was below the expected target. Care plans did not always contain the relevant and most up to date information about the person. Processes in place around recording and monitoring people’s weights was robust with evidenced action taken as needed.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

People had access to health professional and referrals were made by the home on their behalf. People told us if they had any concerns, they would be comfortable raising these to staff and/or management.

Leaders told us how they had worked with the local authority to address concerns identified. Staff told us that improvements had been made around the communication between staff and visiting professionals such as the district nurse teams to ensure there was a good handover following visits.

Visiting professionals and the local authority told us that they had a good working relationship with the service. The local authority had been working closely with the service and felt they had seen improvements in the service over the past 6 months.

Care plans did not always reflect the most up to date information about the person or integrate advice given by professionals in to the main care plan. Information contained within the person's hospital passport was also not up to date. A hospital passport is a document about the person and their health needs for hospital staff to use. It also has other useful information, such as your interests, likes, dislikes and communication needs.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.