- Homecare service
Protective Care Group Limited
Report from 22 January 2024 assessment
Contents
Ratings
Our view of the service
Protective Care Group is registered to provide personal care. The service provides support to young people and adults with complex emotional needs and their families. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment there was one person who received the regulated activity of personal care using the service. The assessment was completed between 22 January and 2 February 2024. We reviewed the safe and well led key questions and CQC's 5 priority statements. We also followed up on the breach of regulation 19 (Fit and proper persons employed) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 from our last inspection. At this assessment, we found enough improvement had been made and the provider was no longer in breach of regulation 19. We assessed that the provider was delivering care using best practice for supporting people with a learning disability and autistic. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People's experience of this service
People's relative told us they felt staff knew their family member well and was safe using the service. People's human rights and dignity were respected by staff with the aim to empower people to achieve their potential and communicate their views. One relative said, "I think they [staff] have really listened to me. I was the expert [in my family member] and now they are." They provided several examples, of how staff supported their family member to help manage their emotions during events which were known to upset them such as around seasonal events. Staff worked with people to make choices about their day to day lives and continue with their interest sand maintaining contact with their family. People's relatives were confident that staff worked collaboratively with key health care professionals and commissioners to ensure the best outcome. Staff assessed and helped people manage their risks especially those associated with heightened emotions and behaviours. People's relatives confirmed that safe infection control and medicines practices were being used.