Wimbledon Beaumont

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff ensured that people had choices and decided how they received their care and support. People were supported to maintain their independence and their dignity was promoted.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We saw people make choices throughout our assessment visit. These included deciding what they wanted to eat and drink and the activities they engaged in. People’s privacy was protected. We observed staff knocking on people’s bedroom doors and waited for their consent before entering. Staff referred to people by their preferred names.

People told us they were supported to make choices how they received their care and support and how they spent their time. People spoke enthusiastically about the activities they engaged in and the coordinator who led the sessions. One person said, “The activity coordinator is lovely, and I love doing art with them.” Another person said, “I like the activities and the singers that come here. I always look forward to them coming.”

Person centred plans detailed people’s preferences. These were regularly updated and included people’s likes and dislikes, the things they liked to do and any aspirations they might have.

The manager, nurses, care staff and team knew people well. A keyworking system was in place at the service. A keyworker is a member of staff with specific responsibilities with people including personalising bedrooms, maintaining family contact, and establishing people’s preferences.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.