Longueville Court

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Not all staff upheld good standards of dignity and compassion.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The visiting healthcare professionals in the service had no issues in how the service interacted with them as professionals but didn’t feel they could offer assurances on staff practice in this topic.

Feedback from people about being treated with kindness and compassion was mixed. One person told us, “I would give the home 10 out of 10. I didn't realise there was so many nice [staff]. When I arrived at the home I was very unwell the nurse was very reassuring. You can’t fault the nursing staff. I have got a family matter that is worrying me at the moment and I have spoken to [nurse] and she is helping me with it. The staff respect us and each other. They speak to me in a perfectly normal and adult way”. Another person told us, “The staff have all been very nice to me so far, they seem to get on with each other as far as I can tell.” However, another person told us that they were sometimes left exposed when staff were helping them with personal care. Another person told us, “[Staff] put me on the commode or the toilet and then they leave the bathroom door open and the door into my room so anyone could wander in. I don’t really feel it is very private.”

Our observations showed positive interactions between staff and people who live in the home however we also found several examples of where people's care was not as caring or compassionate as it could have been. For example, staff did not always knock on people's doors before entering their bedroom or did not always explain what they were doing when leaving someone midway through assisting them with their meal.

Staff described how people were encouraged and supported to express their views and make decisions about their day-to-day routines and personal preferences. During our visit we saw staff explaining to a person new to the home who they were and what activities were happening that day that they might like to be involved in. Staff supported people to take part in activities in which they had expressed an interest. People’s support plans contained information about what each person could do for themselves such personal care, choosing their clothes or getting dressed.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.