The Sussex Village Homecare Service Limited

During an assessment under our new approach

Date of assessment: 14 November to 20 November 2024. The Sussex Village Homecare Service is a domiciliary care agency providing personal care to people living in their own homes. People were supported by a caring and compassionate staff team who were trained and supervised appropriately. Staff were mostly recruited safely, where a shortfall was identified during our assessment, the registered manager rectified it immediately. People’s medicines were administered and managed safely. The safeguarding policy was followed by staff to ensure people were protected from the risk of harm or abuse. Staff followed infection prevent and control procedures to keep people safe. Staff sought health and social care professional advice in response to people’s changing needs. Staff followed the advice, monitored outcomes and provided feedback to professionals when needed. People benefitted from a core staff team who understood and respected their preferences and communication methods. Staff provided person-centred care and clearly described who and what was important to the people they supported. The service was run by a dedicated registered manager who created an open and inclusive culture for people, their relatives and staff. The registered manager sought people’s feedback and learned from groups, forums and professionals to continually improve people’s experience.

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