Care 4 U Home Care Agency Limited

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked at 1 quality statement under this key question. We assessed the following quality statement: Independence, choice and control. The rating for this key question has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Care staff told us they found their work rewarding. One care assistant told us they liked seeing the positive impact their work had on people' everyday lives. Staff told us how they promoted independence and helped clients to make their own choices. Staff told us they regularly checked care plans. Staff told us they had enough time at each visit to complete their support tasks and to talk with people.

People were involved in planning their care through the initial assessment process and ongoing review of their support. Care records contained detailed and personalised information. They included a section called 'All About Me' which described their personal background, hobbies and interests. Care plans captured people’s level of independence and their support needs.

People said they were involved in the development of their care plans. “We are getting competent care after restructuring the care plan last November.” People told us that staff listened to them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.