Butterfly Days Limited

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed 1 quality statement under this key question: Equity in experiences and outcomes. The management team was responsive to people’s needs and assessed, reviewed, and appropriately adjusted their care plan. People received person-centred care from staff, were given choices, and encouraged to follow their routines, and interests.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People said they were engaged and supported by staff and had the opportunity to receive the care and support of their choice. Relatives described staff as responsive, kind, and caring. A relative told us, “They [Butterfly Days] worked well with social services to enable family member to come home and be cared for at home.”

The management team and staff understood people had a right to be treated equally, and fairly, in receiving care and support that met their specific needs. Staff recognised people as individuals and took trouble to know what their preferences, likes and dislikes were. A member of staff told us, “I would ensure to read the care plan if they have any beliefs or routines that need to be followed. They would not be treated any differently because of a religion or race. Everyone is equal regardless of religion, race, sexuality or disability. Their care plan would reflect any religions.”

The provider processes demonstrated people received the standard of care they expected. People’s care records contained current information about their wishes in relation to how their social, cultural, and spiritual needs should be met as well as their care and support needs to promote their independence. Staff training included ‘person centred care’ to make sure people were not subjected to discriminatory behaviors and practices.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.