Butterfly Days Limited

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We reviewed 1 quality statement under this key question: independence, choice and control. People were supported by a caring staff group who respected their choices and preferences. However, documentation needed to be more detailed. For example, where staff supported a person to walk in the community there was no detail as to where they liked to go.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People we spoke with told us they were supported to have choice and control over their own care and were encouraged to make decisions about their care, treatment and wellbeing as much as possible. A person said staff were, “Very respectful, always ask what I want help with, keep me covered up when having a wash.”

Staff spoke positively about their roles and how they promoted people’s independence and choices. A member of staff told us, “I give support by involving people in decisions, give people a say in their daily routines, encouraging self-care, helping them to know what support is available.” The registered manager told us that people were involved in their care planning. A person said, “Initially my daughter came over to meet the company we felt that we were being listened to, able to get the help I wanted from them.”

Care plans did not always contain sufficient information to enable staff to support people with their independence and to have control over their care. Where a person lived with diabetes there was no detail as to how this was managed. Where another person liked to go for walks there was no specific detail as to how long the walk should be or where they liked to walk. This would demonstrate they had been involved in their care planning. The impact of these omissions was mitigated as individual staff knew people well and were aware of their preferences. However, there was a risk that new staff or agency staff may be unaware of peoples preferences due to the gaps in recording.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.