Heathland Court Care Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Managers made sure staff were given appropriate training and supported to treat people equally and fairly and reduce the risk of them of being excluded from receiving care and support they were entitled to. Managers used people’s feedback to improve care to reduce any barriers people might experience due to their protected characteristics.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People understood their right to be treated equally, were provided with the care, and support they wanted based on their specific needs. People were supported by staff to be included and have the same opportunity as others to receive the care and support of their choice.

Staff knew about people’s cultural heritage and spiritual needs and how to protect them from discriminatory behaviours and practices. Staff told us people’s care records contained detailed information about individuals wishes in relation to how their social, cultural and spiritual needs should be met. Training records showed staff had received equality and diversity training as part of their role to help them make sure people were not subjected to discriminatory behaviours and practices. Records maintained about activities and events at the service, showed staff actively supported people to meet their specific needs by arranging special events and occasions to openly celebrate these in an inclusive way. For example, various religious services took place at the service for those that wished to celebrate their faith. The chef confirmed meals were available for people whose faith and dietary needs meant they could only eat Halal food. Halal is a dietary law derived from Islamic teachings that permits the eating of certain foods.

People's care plans contained details about how they wanted to live their life and also any support needs in relation to any religious or cultural needs that staff needed to be aware of. Care plans were reviewed regularly to which helped to ensure any changing needs were assessed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.