Heathland Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff supported them to make informed decisions and choices about the care and support they received. One person said, “Staff often ask me what I would like to wear every day and what I might like to eat at mealtimes.” A second person added, “I can choose when, where and what I eat at mealtimes. There's always a choice, which includes a vegetarian meal option that I sometimes choose.” An external health care professional also told us, “I have observed staff on numerous occasions asking my client what they would prefer to eat and ensure this is delivered as per their request. I often see people eating different meals at mealtimes and being asked what they would like drink with it.” People told us staff respected their right to be independent. An external professional said, “Staff always respect my client’s right to be as independent as they are willing and capable of being. I often see staff encourage people to eat their meals or wash their face and hands independently without any support from staff, if people are willing and able to do this safely.”

Staff were aware of the importance of supporting people in a way that promoted their independence, choice, and control. Staff told us people’s care records gave them a good overview of peoples individualised care and support needs. This included information about people’s differing dependency levels, which made it clear to what people were willing and capable to doing safely for themselves, and what tasks they would need additional staff support with.

We observed staff respect people’s right to make informed choices. For example, we saw staff offering people a choice of meal options to choose between for their lunch time meals. This was done by staff showing people photographs of all the food the chef was preparing for lunch that day. We observed staff support people to maintain their independent living skills. We saw staff actively encourage people to eat and drink, and walk independently around the care home without the any staff assistance, if people were willing and able to do this safely.

People were encouraged and supported to do as much as they could for themselves to maintain and develop their independent living skills. People’s care plans reflected this enabling approach and set out clearly people’s dependency levels and what they were willing and capable of doing for themselves safely, and what they needed staff support with.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.