Willow Bay

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We did not look at all quality statements for Responsive at this assessment. The service was responsive. This rating uses some scores from the previous inspection. The provider was responsive to people’s needs and assessed, reviewed, and appropriately adjusted their care plans as required. This included any communication needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Family member said, “They used to go to more clubs but a lot of the clubs stopped during covid 19 and haven’t been restarted.” Another said, “[relative] is well known in the local community.” One person told us they receive support to access the local shops and have been on trips to the zoo, a castle and supported to go on holidays.

Staff reported they do their best to provide opportunities for people to experience new activities and a good quality of life. Staff said they promote community access and social groups. Staff spoke of recent trips using public transport.

Staff provided people with person-centred care and people were given choices and encouraged to follow their routines, interests, and encouraged to maintain contact with friends and relatives so that their independence was promoted, and social isolation minimised.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.