Forest Hill House Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with affection, kindness and respect. Staff were understanding of people’s individual needs and worked to achieve the best for them. One relative said, “If you are asking me if I would leave the person, I loved most in the world in the care of Forest Hill House, then my answer would be yes, absolutely.”

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff treated them with dignity and respect. A relative said, “Staff are immediately attentive and treat my loved one [name] with such respect. They ask them and involve them; it helps to give them a sense of control.” We observed many caring, respectful and thoughtful interactions between people and staff.

Staff told us compassion was at the core of what they did. They said they were there for people, in their home, a guest, it was important for staff to show respect. The registered manager and staff had created a culture of kindness and told us they were always striving for the best for people.

Professionals who worked with the home were complimentary about the approach of staff and managers.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.