Legh House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider asked people for feedback in different ways to ensure they understood and engaged where possible however, the outcomes were not always clear. Staff listened to people and tailored their care and support as required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives felt respected and treated equally by the staff. We received comments from relatives such as, “The carers are good at talking to [loved one] and making them feel comfortable. [Loved one] sings the praises of the carers” , “The home has got to know [loved one] well and [loved one] knows them” and, “The carers pop in to do [loved one’s] eye drops, bring a cup of tea or just pop in to say hello and check they are OK and has everything.”

People living at the home and their relatives were given opportunities to provide feedback about the running of the home. We were provided with the results of quality assurances surveys however; no actions had been taken to improve areas where people fed back they were not satisfied. This meant the surveys had not always been effective at driving improvements in the home.

Staff spoke about people with respect. They were clear that they acted to support each person individually and ensured they were reflecting that person's wishes. The home had a dignity champion who was the deputy manager. They described how they focus on person centred approaches and model respectful interactions. The ethos of respect is embedded in meetings and reinforcing people's rights within their home.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.