Legh House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Assessments had been completed before people moved into the service. These holistic assessments sought to capture people’s needs, abilities and preferences. For example, the assessment included areas such as the person’s first language, communication needs, cultural and religious needs. These initial assessments formed the basis of the person’s care plan.

Staff knew people well and described how they supported them where needed, ensuring they retained skills and independence. Staff were clear about ensuring people made choices about their day to day care. They described how new information about people's choices was fed back and acted on. They gave examples that showed how this meant people had drinks and foods they enjoyed. People told us they felt there was sometimes a lack of activities for them to choose from. We discussed this with the registered manager, who scheduled a residents meeting to discuss this with people and told us they would consider how to ensure staff were thinking more about meaningful activity for people in their rooms. The registered manager described the ethos of the home in ensuring people's choices were respected.

People expressed to us they made their own decisions, and staff did not do tasks they wanted to do themselves. One person told us "When I need it, they help me." Whilst people felt in control of their care, they expressed a lack of control in relation to involvement in the wider home community. One person said, "I go to the lounge to see a different view; there is no one there." Another person said, "In the lounge we just look at each other - there is not much to do here." Relatives told us their loved one’s were given choice and control and had their independence encouraged. However, relatives did feel there was a lack of activities for people to choose from. One relative said, “The one and only criticism I do have is that they seem to have lost their regular activities person and they haven’t been replaced so not much goes on weekly. The do have entertainment at Christmas and other significant times of the year but nothing regular. [loved one] is still quite mobile and I feel they would benefit from something like an exercise activity, carpet bowls, or a pet day.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.