DCC North East Derbyshire Home Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff had a good understanding of Equality and Diversity and told us how they put into practice in their day to day work. The provider had an Equality, Diversity and Inclusion Strategy in place and staff committed to a code of conduct when joining the service which set out the expectation of how they would treat people and carry out their duties. People were provided with regular opportunities to feedback on the care provided.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us staff treated them well and they how they were involved in the planning of their care. People also knew where they could raise concerns if they needed too.

Staff also told us about the training they had received in equality and diversity. Staff told us how they put this training in to practice by ensuring people were treated equally and fairly, and received care and support which met their individual needs.

People's care had been tailored to meet their individual needs and outcomes, people received co-ordinated care which empowered their independence. The provider had a strategy and policy in place on how staff should promote equality in their work. The provider also had employee networks to support staff with protected characteristics.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.