- Homecare service
DCC North East Derbyshire Home Care
Report from 24 July 2024 assessment
Contents
Ratings
Our view of the service
We carried out an assessment of this service between 30 July and 15 August 2024. DCC North East Homecare is a domiciliary care service providing short term reablement care to people living in their own homes. At the time of our assessment there were 29 people using the service. The service supports adults under and over the age of 65. At the last inspection in November 2018, this location was rated as good. Following this assessment the service remains good. People received safe care and support. People’s care plans and risk assessments identified people's needs and provided staff with guidance on the actions they were required to take to minimise any risks. Staff were recruited safely and had received regular training to support them in carrying out their roles safely. People and staff told us there were enough staff available. People who used the service were consistently positive about the care and support they received, they told us staff treated them well and supported them with their independence. Staff demonstrated a good understanding of reablement and told us how they worked as part of the providers wider multi-disciplinary team to provide people with the best possible opportunities to the accomplish the goals they wished to achieve. People were provided with regular opportunities to feedback on the care they received and told us they felt involved with the planning of their care. The provider had an Equality, Diversity and Inclusion Strategy in place and staff committed to a code of conduct when joining the service which set out the expectation of how they would treat people and carry out their duties.
People's experience of this service
People told us they were safe using this service and were consistently complimentary about the care and support they received. People told us staff understood their needs and promoted their independence. People told us their were enough staff available and staff had been trained in how to provide care safely. There was also opportunity for people to give their views and opinions on the care and support they received. Equality and diversity had been taken in to consideration when planning the ways in which people wanted to be supported.