Little Oaks Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received responsive, personalised care and support that met their needs and reflected their preferences.

There was a happy and relaxed atmosphere at the home. We saw people were able to follow different routines and interests in accordance with their wishes and preferences. One person told us, “The staff know me well and my likes and dislikes.” People had individual bedrooms decorated in accordance with their tastes. Some people chose to have keys to their bedrooms.

People lived in a home where care was provided in a flexible way that supported choice and continuity of care.

People told us about how well they got on with the staff and their housemates. One person said, “Staff are friendly, and I get on with the people I live with.”

People said they could choose to spend time together or pursue their own interests and hobbies. Staff supported people to maintain contact with family and friends outside the care home.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People’s communication needs were recorded in their care plans and information was provided to people in ways they could understand. This included easy read information and pictures.

People could share feedback and ideas or raise complaints about their care and support. Staff involved people in decisions about their care and told them what had changed as a result.

Everyone we asked said they would be comfortable to raise any issues about their care and support. One person told us, “I would tell someone if I wasn’t happy. They would listen to me.” A relative told us, “I am happy to raise issues with the manager. I did this and the issue was resolved.”

The provider also sent out easy read and pictorial surveys each year to enable people and staff to share their views.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff understood the needs of autistic people and people with a learning disability and worked hard to ensure that typical barriers faced by people were removed or mitigated against. We heard from the registered manager how they had liaised with other professionals to make sure a person could receive medical support without a long wait in a noisy hospital environment. This helped to reduce the person’s stress and anxiety.

Staff actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff worked with people to make sure they did not experience discrimination. One person told us, “I want to be treated like everyone else. Staff here understand me.”

People were not always supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People were supported to set some goals and make plans for their future. No one at the home had a care plan regarding end-of-life care. We discussed this with the registered manager who told us they would look at ways this could be discussed sensitively with people.